COMPANY

LoadUp is a fast-growing company offering consumers a modern alternative to pickup and assembly services using a tech-enabled order management and logistics platform. We serve both individuals and businesses by matching consumers with our network of service providers for junk removal, item haul-away, reverse logistics returns, white-glove item assembly, and much more! We are growing fast and are looking for talented, committed, driven individuals to join our team! We have been ranked in the Inc. 5000 as one of the fastest-growing private companies in America by Inc. Magazine five years in a row and we are a certified Great Place to Work®.

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.

Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.

Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.

Fellowship Matters - We believe there is power and connection in being present in the same physical space.

Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.

Action Over Words - Words are important but 1000 words get trumped by 1 intentional action.

Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

SUMMARY

As a LoadUp Customer Service Representative, you will serve as the first contact point for our Loader teams and consumers. You will provide a customer-centric experience through phone calls, texts, chats, and emails. People who choose this position are effective communicators, creatively helpful, able to perform well in complex situations, enjoy problem-solving, and thrive under pressure. Our environment is fast-paced, challenging, and highly rewarding.

WHAT MAKES THIS ROLE AWESOME

• Career Development- Join a highly dedicated team to grow professionally, learn, and develop your career. 
• Growth Opportunities- We promote from within whenever possible and utilize resources to ensure career growth for all employees

At LoadUp our goal is to build a winning culture and foster an environment that celebrates the success of all team members. We offer a dynamic, transparent work environment where innovative ideas thrive, and teamwork is key to providing exceptional service to our customers. If you're looking to contribute to a company that values making a positive impact while constantly seeking new paths to success, we're the perfect place for you.


QUALIFICATIONS

• High school diploma or equivalent
• 1-2 years of call center customer service experience
• Ability to work at night and on the weekends
• Problem-solving ability; creative thinking
• Strong organizational, communication, and time-management skills
• Excellent attention to detail
• Personable; positive attitude; fun to be around; collaborative spirit
• Results driven
• Ability to commute to the Alpharetta, GA office

BENEFITS AND PERKS

• Employee Stipend Program
• Medical, Dental, Vision, and Life Insurance Benefits
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• 401(k) with a 5% Company Match 
• Employee Referral Program
• Paid Time Off Policy 
• Fun Company Outings
• Opportunities for Growth Within the Company